How to Exchange
HOW TO EXCHANGE
- Items must be exchanged within 30 days from delivery
- Items must have all original tags
- Items must not have been worn, altered, or washed
- Footwear must include the original shoebox in its original condition without postal labels
- Orders delivered home can be returned by carrier
How to exchange items delivered by carrier?
By carrier:In the package containing your items you can find also return label and return form. If you don’t have the return documents, you can follow instruction below. In case of additional questions, please contact TmayT Customer Care at firstname.lastname@example.org
Step 1: Complete the return form by marking the appropriate box with the reason for your return. If you don’t have the return form, please proceed to step 4. The return form is not mandatory for the return to be processed.
Step 2: Place the return form inside the box with the item.
Step 3: Send this form with the items you wish to return.
Step 4: Stick the prepaid return label on your box (Please do not stick the prepaid return label on the original shoe box)
Step 5: Deliver the package to the closest Hermes ParcelShops near your local area
Exchange may take time
It can take approximately 5 to 7 business days for us to receive your return to our warehouse in UK. We strongly encourage you to use our prepaid return label included in the parcel. When you return an item, it is important to write down the tracking number of your return label. This number serves as your receipt in case your return is lost during transport. You will be notified via email when we have received your return package. The exchanged item will send to you within 2-10 business days, as soon as we have received your return package in the warehouse. We will send you another tracking number when we send out the exchanged item to you.
- If you do not use the provided prepaid return label, you are responsible for the goods until they reach our warehouse.
- If you receive a defective/wrong item or a damaged parcel with missing items, we need photographic evidence of this. Please send a photo to us at customer care so we can investigate further.
- Items that show signs of use such as: washing, cleaning, dirt, stains, creases, scratch marks are being returned at sender’s risk and are not subject to an automatic exchange process.