How to Return



  • Items must be returned within 30 days from delivery
  • Items must have all original tags
  • Items must not have been worn, altered, or washed
  • Footwear must include the original shoebox in its original condition without postal labels  
  • Orders delivered home can be returned by carrier
How to return items delivered by carrier?

By carrier:In the package containing your items you can find also return label and return form. If you don’t have the return documents,  you can follow instruction below. In case of additional questions, please contact TmayT Customer Care at

Step 1: Complete the return form by marking the appropriate box with the reason for your return. If you don’t have the return form, please proceed to step 4. The return form is not mandatory for the return to be processed.

Step 2: Place the return form inside the box with the item.

Step 3: Send this form with the items you wish to return.

Step 4: Deliver the package to the closest Hermes ParcelShops or Royal Mail Shops near your local area 

Return Address : 2 Bridgeman House, 1 Radnor Terrace, London, W14 8AZ

Returns may take time 

It can take approximately 5 business days for us to receive your return to our warehouse in UK.  When you return an item, it is important to write down the tracking number of your return label. This number serves as your receipt in case your return is lost during transport.

You will be notified via email when we have received your return package.

Your refund will be processed in the original form of payment within 2-10 business days, as soon as we have received your return package in the warehouse. The postage cost will be also refund. 

Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us 

Please note

  • If you do not use the provided prepaid return label, you are responsible for the goods until they reach our warehouse.
  • If you receive a defective/wrong item or a damaged parcel with missing items, we need photographic evidence of this. Please send a photo to us at customer care so we can investigate further.
  • Items that show signs of use such as: washing, cleaning, dirt, stains, creases, scratch marks are being returned at sender’s risk and are not subject to an automatic return process.